I've been with Firstrade for some time now, allowing me to invest what little extra money I occasionally find. When initially establishing the account, I faxed my life away to them (voided check, form filled with personal information, etc). I've expressed my frustration with the number of paper documents they use, littered with personal information, so I was happy when they offered an online version of the information. My shredder finally got a reprieve. Recently, however, I changed the institution